PRIVACY POLICY

Our website address is: https://sweetestsurprise.co.uk.

 

1. Introduction

Welcome to Sweetest Surprise (“we,” “our,” “us”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [Insert Website URL] and use our services.

 

2. Information We Collect

      We collect the following types of personal information:

• Personal Information: Name, email address, phone number, billing and shipping addresses.

• Payment Information: Credit/debit card details (processed securely via third-party payment processors).

• Order Details: Purchased items, customization preferences, and delivery instructions.

• Technical Data: IP address, browser type, operating system, and website usage details.

• Cookies and Tracking Data: To enhance user experience and analyze website traffic.

 

3. How We Use Your Information

      We use your personal data to:

• Process and fulfil your orders, including customization requests.

• Provide customer support and respond to inquiries.

• Improve our website, services, and customer experience.

• Send promotional emails, newsletters, and special offers (with your consent).

• Comply with legal obligations and prevent fraudulent transactions.

 

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

• Third-party service providers (e.g., payment processors, delivery services, marketing platforms) to facilitate our operations.

• Legal authorities if required by law or to protect our legal rights.

 

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no online platform can guarantee 100% security.

 

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyse website traffic. You can manage your cookie preferences through your browser settings.

 

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.

• Opt-out of marketing communications.

• Request data portability.

• Restrict or object to data processing. To exercise these rights, please contact us at [Insert Contact Email].

 

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal data.

 

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

Effective Date: 31/03/2025